By definition, a concierge service is based on flexibility. Otherwise, our customers wouldn't need the services we offer. The concierge exists to help customers in many ways because, for one reason or another, the customer doesn't have the time or ability to manage tasks on their own. Therefore, the concierge can be hired to do anything from running errands to helping pack a house in preparation for a move.
Flexibility is required because very few plans are executed as originally conceived. A successful concierge must be flexible enough to withstand shocks and, at the same time, make the customer happy. Going hand in hand with flexibility is the ability to solve problems. The concierge who can analyze any problem, think carefully about it and find an appropriate solution is one who doesn't let unideal circumstances get in his way.
It's an essential quality of personal service in a modern culture that is less likely to settle for excuses than on results. For the modern personal concierge, organization is everything. In other words, most of the tasks we do for our customers revolve around some type of organization, whether it's the organization of the home, personal schedule, business matters, or whatever. The concierge with little or no organizational skills will be lost from day one.
However, the one who is good at organizing will always be in demand. Finally, the best concierges are those who approach each day with an open mind. By this, we refer to a person who is not easily surprised or surprised to observe some of the things that other people do. Let's face it, there is a strange world involving all kinds of unique people.
A good concierge has to be able to adapt without giving the impression that he is anxious about a situation. This includes dealing with people who may have and exhibit significant personal wealth. Like the front desk staff, the concierge acts as an image of the hotel, so they must have a friendly and welcoming personality. Communication skills and attention to detail are important traits of a concierge, as they will be responsible for the complexities of the guest's itinerary.
If the hotel attracts a lot of international guests, foreign language skills can help the concierge succeed. The concierge should also have extensive knowledge about the local area, perhaps even establish relationships with managers of the best restaurants so that they can get hard-to-reach reservations.
Leave Reply