What is the main purpose of a concierge?

The concierge will assist guests, customers, tenants or employees with personal services, such as making reservations for dinners and tours, offering suggestions for events, and organizing transportation. Concierge workers work in the hospitality industry to welcome guests and help them feel valued. Together with a guest relations officer, they help provide these guests with information about facilities, programs, and other services. Concierge workers work in luxury apartment buildings, ancillary housing facilities and senior housing communities that offer personalized services and amenities.

A basic function of the apartment concierge is to give a warm greeting to residents and guests when they enter or leave. Knowing the names of residents is especially important for providing quality personalized service. In addition, concierges often greet residents' guests and may need to obtain residents' approval before sending an unknown guest or visitor. He also usually takes personal messages for residents and delivers them when he sees them or as designated.

Concierge staff act as the first point of contact between guests and the organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold the company culture at all times and, at the same time, make guests feel welcome and valued. Concierge typically work in the hotel industry, such as hotels and resorts, but they can also work in hospitals, real estate offices, and more.

There is no formal education requirement for janitors, however, a certificate or degree in a hospitality-related field is often preferred. The most successful concierges have exceptional customer service and work skills. They are detail-oriented people who listen well and can anticipate someone's needs to provide a wonderful customer experience. You may also have administrative responsibilities, such as keeping track of resident vehicles, telephone numbers, frequent guests, preferences, and local maintenance and service providers.