By definition, a concierge service is based on flexibility. Otherwise, our customers wouldn't need the services we offer. The concierge exists to help customers in many ways because, for one reason or another, the customer doesn't have the time or ability to manage tasks on their own. Therefore, the concierge can be hired to do anything from running errands to helping pack a house in preparation for a move.
Flexibility is required because very few plans are executed as originally conceived. A successful concierge must be flexible enough to withstand shocks and, at the same time, make the customer happy. Going hand in hand with flexibility is the ability to solve problems. The concierge who can analyze any problem, think carefully about it and find an appropriate solution is one who doesn't let unideal circumstances get in his way.
It's an essential quality of personal service in a modern culture that is less likely to settle for excuses than on results. For the modern personal concierge, organization is everything. In other words, most of the tasks we do for our customers revolve around some type of organization, whether it's the organization of the home, personal schedule, business matters, or whatever. The concierge with little or no organizational skills will be lost from day one.
However, the one who is good at organizing will always be in demand. An effective concierge is a good communicator who always listens to his guests with a smile on his face. By actively interacting with your guests and their interests, you can anticipate their needs. This way, you can provide them with a unique experience that exceeds expectations.
The modern concierge is very capable and performs his tasks urgently and fervently. Concierge staff are trained to be discreet and show integrity. There's no challenge too big or task too small, as long as it's not illegal or immoral; they're there to uniquely provide an exceptional customer experience. Concierge never use the word “no” and will instead offer options if the request is not possible.
A good concierge is an exceptional network worker with an extensive network of contacts and resources around the world who understands the importance not only of developing, but also of fostering relationships. For example, a concierge will organize a city tour; a good concierge will organize a treasure hunt that will include all of the city's main attractions with a welcome package waiting at the destination. Concierge staff are expected to perform a variety of tasks, from the most basic to the strangest, such as having an entire hotel room full of chocolate bars. Any customer service experience you have in your work history will be relevant and useful as a concierge.
No matter what the medium may be, the caliber of the concierge is crucial and a good concierge is worth its weight in gold. A concierge can make a business succeed or fail, as many janitors respond to consumers' requests for important events and milestones in their lives. The concierge who possesses these qualities will be able to make customers happy under any circumstances. You should set an example for the less experienced janitors on your staff and help them if they need it.
The creative concierge analyzes each individual problem in the light of the customer in question and then creates innovative ways to make each of them happy. The primary function of a concierge is to help guests make the desired itinerary for their stay in a city. You can observe how the most experienced concierges interact with guests and apply their tricks according to your approach.
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