A concierge, also commonly known as a guest relations manager or guest service worker, acts as a specialized customer service representative. They are most commonly employed in the hospitality industry, although these positions may also be available in high-end office buildings and apartment complexes. Concierge staff act as the first point of contact between guests and the organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more.
They must uphold the company culture at all times and, at the same time, make guests feel welcome and valued. Concierge typically work in the hotel industry, such as hotels and resorts, but they can also work in hospitals, real estate offices, and more. There is no formal education requirement for janitors, however, a certificate or degree in a hospitality-related field is often preferred. The most successful concierges have exceptional customer service and work skills.
They are detail-oriented people who listen well and can anticipate someone's needs to provide a wonderful customer experience. This employee, known as a concierge, performs a variety of tasks in the hotel industry and is a vital part of the hotel experience. A college degree may not be required to obtain a position as a concierge, but experience in the travel or hospitality industry would be preferred. In some places, the concierge is the person to go to to buy tickets for a sporting event or theater show.
Every day, a concierge made reservations for guests, bought tickets for events in the area, and provided tourists with vital information about must-see spots, guided tours, culinary hot spots, nightlife and popular entertainment. Many people seeking to become janitors earn a degree in tourism, hospitality, or hotel management. Travel and lifestyle concierge services companies usually offer their services as white-label or semi-branded business-to-consumer (B2B2C) products. Airport concierge services help travelers get through security, customs and immigration checkpoints faster, and provide access to VIP lounges.
Usually, concierge companies bill an hourly rate, and depending on the type of task, rates can vary dramatically. There are numerous independent personal concierge companies that offer errand services and information services to their members. A concierge helps customers make the most of their stay at a location by helping them book shows, make restaurant reservations, or even arrange transportation. Also, keep in mind that the responsibilities of a concierge vary depending on the preferences of who hires.
Depending on the number of guests staying and how busy your hotel is, a concierge can earn a substantial amount of money in tips. Guests can choose to tip their concierge upon arrival, after receiving assistance, or when preparing for check-out. In apartment buildings of the 19th and early 20th century, particularly in Paris, the concierge was known as Suisse, since the position was often occupied by Swiss people. In addition, financial institutions now frequently offer concierge services to their most valuable customers as a way to retain and attract customers.
The concierge receives messages, organizes transportation, and processes guest cleaning and maintenance requests.
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