What is the purpose of a concierge?

A concierge is a professional who has the first point of contact between guests and an organization. They respond to inquiries, direct phone calls and coordinate travel plans; in short, they work to ensure that all guests feel welcome while maintaining the company culture at all times. A concierge, sometimes referred to as a guest relations manager or residential concierge, is a specialized customer service representative who works in the hospitality industry. Its purpose is to ensure that guests or customers have a pleasant experience, as well as access to any information or service they may need.

In most cases, they can be found working in a high-end hotel or apartment building, although they are also sometimes employed in high-end office buildings.

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