In hotels or resorts, a concierge helps guests with various tasks, such as making restaurant reservations, booking hotels, organizing spa services, recommending popular places to go out at night, booking transportation (such as taxis, limousines, planes, ships, etc.) People tend to want a good service that is reliable. In the hospitality business, “reliable” also means “predictable”. When a hotel can tell a certain class of guests that they will receive quality service in a predictable manner, the guest is more likely to return. The most expensive room in a hotel is an empty room, expensive for the hotel, that is.
Keeping guests in the rooms is crucial to maintaining profits. The concierge service keeps guests coming back. In addition, the type of guest who pays more for concierge service also tends to spend more money on other things in the hotel. This could include food, beverages and services that are not covered.
Therefore, having the guest arrive at the door through a concierge service is likely to generate more revenue with other things the guest buys. Restaurants often find a way to attract customers recommended by their preferred concierge contacts. When a concierge sends you to a restaurant or other establishment, what attracts the owner is usually his name, not yours. The janitors intend to be a very visible and useful presence in the building, so you should have no difficulty finding them.
Also known as executive level or by another distinctive term, a concierge or club floor is an area where guests who have paid or have met the requirements to enjoy certain privileges have the privileges offered to them. If you have a lot of things you definitely want to do but you're not sure how to make them fit, the concierge can take your list of attractions and come up with a coherent and feasible plan. Hotels aren't the only accommodations that offer this exclusive level of service and perks; some cruise ships, such as Regent Seven Seas Cruises, allow guests to upgrade their rooms to include concierge services. The concierge team can also keep residents informed of plans and arrangements for new services and facilities in the building.
Concierge staff can often perform difficult tasks, but doing so on short notice is complicated and distracts them from helping other guests. And if the meeting involves closing a deal, as many meetings do, the money you earned with the proper closing of the deal is likely to be offset by what you spend on concierge service. Concierge staff may be responsible for minor cleaning tasks in the lobby and other common areas of the building. The concierge service is conveniently located in the lobby, so I can stop by quickly and arrange gourmet food deliveries, request theater ticket reservations, dinner reservations, or a chauffeur service to take me to the airport or anything else you may need.
These perks can include premium sheets and pillows, a reception area with complimentary food and drink, and of course, a special concierge service to help you with your requests. The concierge will tell you how to get to the airport for less money, where to find happy hours nearby, what are the best free attractions and activities, and how much a taxi costs for a reasonable price. The cost varies greatly from hotel to hotel, but you can expect to pay around 50 percent above standard rates for a room at the concierge level.