Helping customers of hotels, apartments or office buildings with personal services. Organize or give advice on transportation, business services or entertainment. A concierge, also known as a guest relations manager or guest service worker, is responsible for addressing a wide range of customer or guest needs. They usually work in the hospitality industry, although some work in office buildings and high-end apartment complexes.
Its main purpose is to ensure that guests have a pleasant experience and that all their needs are met. To be a concierge, you need excellent communication and customer service skills. What is it like to work as a concierge? Read testimonials from real people who work as a concierge, from work-life balance to professional satisfaction. Hear from an expert and learn about the main companies where you can work as a concierge.